FAQS
Welcome to the LURAFLO FAQ page. We're here to answer your questions and make sure you have the best possible shopping experience. If you can't find what you're looking for, please don't hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 2–3 business days
- Transit time: 4–9 business days
- Estimated total delivery time: 6–12 business days
Delivery times are estimates and may be affected by carrier delays or extreme weather conditions. For more details, see our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes — we offer free standard shipping on all orders within Australia. See our Shipping Policy for more information.
Question 3: Where is LURAFLO located, and where do you ship from?
Answer: LURAFLO is operated by NORVEXIC LLC, based in Casper, Wyoming, United States. Our products are fulfilled and shipped through our warehouse and logistics partners in Melbourne, Australia.
Question 4: What if I receive a defective or damaged product?
Answer: Please inspect your order when it arrives and contact us as soon as possible at info@luraflo.com with a brief description and photos of the issue. We'll review your case and make it right in accordance with our Return & Refund Policy.
Question 5: Can I cancel my order after it's placed?
Answer: Please contact us as soon as possible at info@luraflo.com if you need to cancel an order. We may be unable to accommodate cancellation requests after an order has been accepted, processed, or dispatched.
Question 6: What is your return policy?
Answer: We offer a 30-day return policy. To be eligible, items must be unworn, unused, with tags, and in their original packaging. Contact us within 30 days of receiving your item and we'll guide you through the return process. For full details, see our Return & Refund Policy.
Question 7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process it.
Question 8: Can I exchange an item?
Answer: We do not offer direct exchanges at this time. Once your return is accepted, you can place a separate order for the item you would prefer.
Question 9: How can I contact customer support?
Answer: You can reach us at info@luraflo.com or call +61 480 802 812. We aim to respond within 24 hours.
Question 10: Do you ship internationally?
Answer: At the moment, we ship throughout Australia. We are working on expanding to more regions in the future.
Question 11: Do you have a physical store location I can visit?
Answer: LURAFLO is currently an online-only store. This allows us to offer a focused collection of handbags and make shopping easy wherever you are.
Question 12: Are the product colours shown on the website accurate?
Answer: We aim to display every bag as accurately as possible. However, colours and product appearance may vary slightly depending on your screen, device settings, and lighting.
Question 13: What if I need help choosing a bag?
Answer: We're happy to help. Email us at info@luraflo.com with details about the style, colour, or occasion you are shopping for, and we'll get back to you as soon as possible.
Question 14: How can I track my order?
Answer: Once your order has been dispatched, you will receive tracking information by email where available. You can use the tracking link in that email to follow your delivery.
Contact Information
Store name: LURAFLO
Company name: NORVEXIC LLC
Company address: 5830 E 2nd St, Ste 7000 #31602, Casper, Wyoming 82609, United States
Warehouse address: 171 Miller St, Thornbury VIC 3071, Melbourne, Australia
Phone: +61 480 802 812
Email: info@luraflo.com
Customer support hours
Monday to Friday: 09:00–17:00 AEST
Weekends: 11:00–16:00 AEST
We aim to respond to inquiries within 24 hours.