Return & Refund policy
Last updated: August 24, 2026
At LURAFLO, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
This policy does not limit any rights you may have under applicable consumer law.
Eligibility for returns
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@luraflo.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send an item back without contacting us first, as we may be unable to accept it.
For any return-related questions, contact us at info@luraflo.com.
Return shipping costs
For change-of-mind returns, the customer is responsible for all return shipping costs.
If an item is confirmed to be defective, damaged, or incorrect, LURAFLO will cover or reimburse reasonable return shipping costs. Please contact us at info@luraflo.com before returning the item so we can provide the appropriate return instructions.
Damages, defects and incorrect items
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at info@luraflo.com so we can assess the issue and make it right.
Non-returnable items
We cannot accept returns for:
- Gift cards
- Items that have been worn, used, damaged after delivery, or returned without original tags and packaging
- Final-sale items, where clearly marked as final sale before purchase
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges at this time. The fastest way to receive a different item is to return the original item for a refund, once approved, and place a new order.
European Union 14-day cooling-off period
If your order is delivered to the European Union, you have the right to cancel or return it within 14 days of receiving it, without giving a reason.
The item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@luraflo.com.
Contact information
Store name: LURAFLO
Company name: NORVEXIC LLC
Company address: 5830 E 2nd St, Ste 7000 #31602, Casper, Wyoming 82609, United States
Warehouse address: 171 Miller St, Thornbury VIC 3071, Melbourne, Australia
Phone: +61 480 802 812
Email: info@luraflo.com
Customer support hours
Monday to Friday: 09:00–17:00 AEST
Weekends: 11:00–16:00 AEST
We aim to respond to inquiries within 24 hours.